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Paragon Events has openings for the following positions:

Travel Manager / Travel Sales Agent

Manages programming for the Cuba clients within the organization. The Cultural Travel Manager / Travel Sales Agent is accountable for the successful execution of Cuba travel plans and logistics and in achieving stated income goals for assigned programs, working closely with corporate staff and/or other Cuba staff. The Travel Manager / Travel Sales Agent  Implements program action plans for one or more travel programs within this division. This person will be intimately engaged in the development for specific Cuba accounts. Reports to the President.

General Job Description:

  • Manages successful execution of established programs
  • Book transportation, make hotel reservations and processes fees in Rezdy customer system
  • Effectively manages/coordinates implementation of Cultural Explorations plans and protocols
  • Tracks indicators of progress towards income goals, escalating findings and recommending solutions as required
  • Identify growth opportunities with the clients and develop revenue opportunities
  • Adheres to expense management practices and division/corporate spending guidelines
  • Ensures all event communications are distributed timely and accurately to all constituent groups
  • Establishes and follows a timeline closely
  • Coordinates event logistics and planning as prescribed for Cultural Exploration clients
  • Work with clients to determine their needs and advise them appropriate destination information, modes of transportations, travel dates, cost and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
  • Manages product sales, and collateral distribution for Cultural Exploration events
  • Assists in identifying sponsorship leads and underwriting opportunities to maximize income potential for events
  • Manages tradeshows including all forms and financial processing
  • Ensures implementation of data collection for each income activity, including income/expense information
  • Meet profit and sales targets
  • Enter data into our Smart Sheets and maintain client files
  • Deal with occurring travel problems, complaints or refunds while protecting the brand
  • Communicate with Hotels, and Cuban Government vendor to secure hotel confirmation numbers, rates and programing
  • Works in a team environment to effectively represent the needs of the client and best interest of members of the team
  • Manage registration process or team member executing registration
  • Maintain files, file management, food and beverage, audio visual, web tools, and general event oversight for Cultural Explorations
  • Manage event marketing and understand clients mission/vision
  • Interact with key business relationships by advising on and delivering programs that best align with the objectives outlined by the business group
  • Reconcile and record all invoices and billing pertaining to program management
  • Provide onsite program management/support and registration management as necessary
  • Communicates to Cultural team the needs for all aspects of program management and production
  • Content and program development
  • Vendor management
  • Logistics, invitations, E-blasts
  • Promotions
  • Analyze programs for effectiveness
  • Point of contact for all Cultural Explorations
  • Build packages with Rate Deck and dates confirmed with Cuban Operations, Utilize pricing models and research provided by Charter Company
  • Research competition and create comparable charts
  • Recommend positioning in the market place
  • Build Marketing Plan with CEO or Marketing Manager
  • Manage Air Booking and communication with Charter Company, including seat assignments, Visa Coordination, etc.
  • Build database with New and Existing leads
  • Provide Marketing Support and Solicitation of Groups including Churches, Social Organizations, Universities, etc.
  • Maintain accuracy of website and updates
  • Travel and represent Cultural Explorations on a minimum of 10 programs and maximum of 15 programs
  • Gather and understand dynamic needs of People to People License
  • Continuously work to protect the brand, license, partnership and legalities of the Cultural Exploration licenses
  • Build e-blast schedules and support with content
  • Manage payments (incoming and outgoing)
  • Provide travel insurance resource when necessary
  • Identify new and presently approved markets for program development
  • Manage survey and client feedback and analysis and use this information to refine and structure marketing campaigns and development of travel programs
  • Attend tradeshows and travel shows as needed
  • Manage tour bookings and ensure clients are receiving accurate, up to date information both during pre-event and the booking process through departure documents and post event communication
  • Work with accounting and Charter Company for all financial reporting
  • Work with the President and Operations Manager to collaborate with web, graphics, accounting, interns and event team as needed
  • Prepare additional travel staff with accurate information, phones, money, and travel binders when supporting program
  • Finalize and establish all commission programs for agents, meeting planners and referral organizations/opportunities
  • Maintain all documentation for all licenses to ensure the organization remains compliant with governing laws of OFAC
  • Provide monthly reports of activity including successes, obstacles, development of database, revenue streams, etc.
  • Work to build the foundation for Cultural Explorations including paperwork and forms, initiatives, etc.


  • Bachelor’s degree preferred
  • Minimum of 3-5 years successful Project Management or Travel Agent experience
  • Excellent communication and interpersonal skills, plus the ability to work in a team environment
  • Manage team members and have the ability to delegate
  • Demonstrate organizational and time management skills
  • Must be able to handle multiple projects, write and manage timelines and meet critical deadlines
  • Skilled with Microsoft products (Word, Excel, PowerPoint), Internet proficient and capable of learning proprietary databases
  • Resourcefulness, attention to detail, and the ability to work independently
  • Availability to attend evening meetings, travel for events
  • Excellent written and verbal communication skills
  • Understand the importance of wardrobe, uniform requirements (when required)
  • Professional, flexible personality
  • Manage and train staff that support
  • Proficient in Spanish strongly desired but not required
  • This person will be a key contact for client satisfaction and development of that client.


The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.





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